Landline adapter

[RachaelRoden]

My landline has been silent for months, unable to get a dialling tone, make or receive calls. I thought it was the phone so I bought a new one but it is still the same. My in laws live next door and theirs is through the router. Should mine be too? If so can I please be sent an adapter? 

Many Thanks 

[Client62 · Accepted solution]

To find out if the phone line has been moved over the the VM Hub...

Login to the menu of the VM Hub at http://192.168.0.1/   use the HUB Password

On the first page after login in the Hub status section look for: Telephony (Disabled)  or Telephony (Enabled)

[Daniel_Et]

Hi @RachaelRoden, thank you for your post.

We're sorry to hear about the problem you're having 😔

Having taken a look into this for you, we'd suggest contacting the customer service team on 0345 454 1111 (Option one, then two, then four), or 150 from a Virgin Media landline.

Once you're through to the team, please ask that they refer to the notes on the account and transfer you through to the second-line faults team.

Thank you for your support @Client62 👍

Regards,
Daniel

[RachaelRoden]

Thank you.

It says disabled, so why can I not make or receive calls? 

Thanks 

[Daniel_Et]

Hi @RachaelRoden, 

In order to take a closer look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel