Landline Hub problems- AGAIN - cannot make calls

[DolphMelanie]

VIRGIN MEDIA WEBSITE HELP SECTION IS USELESS. How about this wording:

Can't make landline calls?

First, we need your home phone zone – this is based on your area and how you connect your phone. Just dial 1765 from your Virgin Phone.

On Fix your Landline page: it does not even have 'Landline not working' option.

So how the hell am I supposed to call you if my blooming Landline is not functioning properly? GRRRRRR!

On the Landline help page there should be a way of booking an engineer easily enough- I have gone around around in big circles trying to find a solution- there is nothing at the bottom of any help pages (for land line issues) that give the option of: if all else fails 'book an engineer here' or phone this number. I had to navigate my way around your website finding this Community hub- but, is this going to be just as useless in helping me? Virgin Media have got worse & worse over the years, it feels like the 'HELP' is not helping at all.

[MOD EDIT: Subject title changed for clarity]

[David_Bn]

Thanks for reaching out to us @DolphMelanie, and welcome back to our Community Forums!

Sorry to hear of the issues you've been experiencing on the landline phone services - when attempting to make a call.

Can you please confirm what diagnostics you have attempted when trying to resolve this issue?

Thanks,

David_Bn

[DolphMelanie]

Hello David, thank you for speedy response.

I have done all diagnostic checks, & did it again today & it it is working- BUT the issue is that one day the land line works & then the next it does not, & so on & so forth being temperamental. I am not sure why I keep having to unplug the hub etc for it to work. surely it should be a constant? I would NEVER get rid of my Landline, as our mobile signal here is not that reliable, & don't want to put all my eggs into 1 basket if you see what I mean! thank you in advance- by the way, why is it so hard to navigate the webpages as in my previous email comments? Melanie

[David_Bn]

Thanks for coming back to me @DolphMelanie, and I'm pleased to hear of that the landline services appear to be working as expected today.

Do you check our Service Status Checker https://virg.in/service or call our Service Status Line 0800 561 0061 for an update on any outages we may be experiencing in your local area?

This may be a case of a local area outage at play.

How old is the handset you're using? Has an alternative handset been attempting during the landlines downtime previously?

Thanks

David_Bn

[DolphMelanie]

Hello David, Yup all of the above is always done 1st- generally no outages when I have checked in the past. Newish handsets about 2 years old. lt does still not answer the query of why it works one moment & not the next?!

[David_Bn]

Do please come back to us when the fault is next present @DolphMelanie, and we will be able to take a closer look into this for you.

With a service that is currently working as expected, it would be difficult to find where a future or historical fault may lie

Thanks,

David_Bn

[DolphMelanie]

Hello David,

Okay will do ,thank you so very much for your time & trying to help me- does this chat get filed, so that I don't have to repeat myself repeat myself again?!

[David_Bn]

Thanks @DolphMelanie, do feel free to simply return to this thread and we'll be on hand to pick it back up for you, if or when the fault re-emerges. 

Thanks,

David_Bn

[DolphMelanie]

Hello again,

Land Line Phone  not working today- even after doing all necessary checks.

It really does not make any sense that one moment it work & the next it does not..............HELP PLEASE!

[Carley_S]

Sorry to hear this issue has reoccurred @DolphMelanie 

Do you have a dial tone at all with the service or is it that you're unable to do a certain feature such as receive or make calls only at this time?