Hi,
Four weeks ago I had the main cable to the house from the street box replaced after an engineer informed me that there was a fault in the cable. We noticed immediately that the land line was no longer working. "Give it 24 hours" the man who replaced the man who replaced the cable said, which I did but there was no joy.
Using my mobile I called Virgin. My contract was up for renewal and they upgraded my package to a Hub 5 from a Hub 3 and sent out an adapter to plug my landline into the rear of the router. The adapter arrived and I duly plugged into the Hub 3 whilst waiting the arrival of the engineer to install the HUB 5. Still no joy with the landline. I telephoned Virgin again and they stated that it would all be sorted when the engineer called to install the Hub.
Two weeks ago the engineer called and installed the new Hub. I tried the phone and it was still dead. The engineer had a look and stated it was an issue with the main cable to the house.
Yesterday, the main cable to the house was replaced again and still no phone line. I spoke the man who replaced the cable and he informed me to ring Virgin and to upgrade the phones. Another 2 hours on the phone to Virgin, were they nearly had an engineer coming out to install a new Hub till I pointed out this one was only 2 weeks old, I was informed that they were sending out an adapter to plug into the Hub. I pointed out they had already sent one, but the lady was very insistent that this second adapter would sort out all my issues as she had migrated my hub to the new system. I then went and bought new phones and still the land line was dead.
I've just logged into the Hub, why I didn't do this earlier I don't know, and found that the 'Telephony' is disabled.
Is there a way that I can activate this through the Hub settings?? Its been 4 weeks without a landline and the thought of spending another 2 hours on the phone to Virgin is not appealing.
Many thanks for any help you can provided.
