Land line not working after upgrading to tv360

[0nyirt0dd]

Since upgrading to tv360 my landline has intermittent dial tone. I am unable to get incoming or outgoing calls. An engineer advised me that my BT cordless phones were not compatible, so I purchased new Panasonic ones. They are exactly the same, and do not  work

[roy247]

Can we assume here that your landline is connected to the hub and worked before 360 update, or are you still connected to the old landline.

I doubt if changing the software on the V6 / 360 box would affect your phone, have you tried rebooting your hub if that is what the phone is connected to.

Which hub do you have in case there is a known problem with some hubs.

[Matthew_ML]

Hey 0nyirt0dd, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.

I have taken a look and I can see you've spoke to the team since this post, did they manage to help at all?

[0nyirt0dd]

No. they said they would send an engineer out again

[Ashleigh_C]

Thank you @0nyirt0dd 

I am sorry the issue was not resolved but I am glad to hear an engineer has been arranged. Are you able to let us know how things are looking aftr the visit? 

[0nyirt0dd]

yes my landline was connected through my hub5, and worked perfectly. I have rebooted the hub about 4 or 5 times.

[Ashleigh_C]

Thank you @0nyirt0dd if an engineer appointment has been booked the engineer will be able to take a closer look and help further with this. 

Please do pop back and update us after the visit.

[0nyirt0dd]

I cancelled the engineer, as I managed to fix it myself. Before I retired I was a troubleshooter for problems with IT and customer telephone business systems. I disconnected everything connected to my Hub5 including the VM incoming connection. I left it for a couple of minutes, and then reconnected everything, and powered the hub back on. My original landline phones are now working perfectly, so I returned the new ones I was advised to buy. 😊

[Molly_T]

Hi 0nyirt0dd 👋 thanks for getting back to us to keep us updated. 
Glad to hear you were able to resolve the fault with a reboot and refresh of your set up. Hopefully there's no further issues but if there are, you know where to find us for further support!

Wishing you all the best. 🌞