Forum Discussion
Can we assume here that your landline is connected to the hub and worked before 360 update, or are you still connected to the old landline.
I doubt if changing the software on the V6 / 360 box would affect your phone, have you tried rebooting your hub if that is what the phone is connected to.
Which hub do you have in case there is a known problem with some hubs.
yes my landline was connected through my hub5, and worked perfectly. I have rebooted the hub about 4 or 5 times.
- Ashleigh_C7 months agoForum Team
Thank you 0nyirt0dd if an engineer appointment has been booked the engineer will be able to take a closer look and help further with this.
Please do pop back and update us after the visit.
- 0nyirt0dd6 months agoJoining in
I cancelled the engineer, as I managed to fix it myself. Before I retired I was a troubleshooter for problems with IT and customer telephone business systems. I disconnected everything connected to my Hub5 including the VM incoming connection. I left it for a couple of minutes, and then reconnected everything, and powered the hub back on. My original landline phones are now working perfectly, so I returned the new ones I was advised to buy. 😊
- Molly_T6 months agoForum Team
Hi 0nyirt0dd 👋 thanks for getting back to us to keep us updated.
Glad to hear you were able to resolve the fault with a reboot and refresh of your set up. Hopefully there's no further issues but if there are, you know where to find us for further support!Wishing you all the best. 🌞
Related Content
- 6 months ago
- 3 months ago
- 4 months ago