I've just done the phone switch to fibre but my phone is not working.

[Coco17]

I've just done the fibre switch but the landline is not working. I've rebooted twice. Can you help?

[Akua_A]

Hi @Coco17 

Welcome to our community forums and thank you for your first posts.

Sorry to hear your landline has been down since the switchover. We can understand your concern. Just to confirm did you set it up as seen here  https://www.virginmedia.com/help/digital-voice-switchover

Is the a dial tone? Are you able to make or receive calls?

Please let us know so we can best help.

Thanks,

[Coco17]

Hi Akua_A, yes I set it up as advised. There's no dialling tone and no, I can't make or receive calls on the landline.

[Akua_A]

In this case, I have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,

[Akua_A]

No problem at all @Coco17 Please let me know how the appointment goes and if you need any further help 🙂 

Thanks,