Hub 3 telephony disbaled

[parthama07]

virgin sent me the adapter to connect my landline to my hub, but on my hub settings its saying disabled. I no longer have the wall socket as i got some work done on the house. 

ive rang up the call center but they dont seem to understand what im saying and go around in circles. 

is there any fix??

[Kath_F]

Hi parthama07, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're having an issue with getting the landline working through the hub. 

Taking a look at things this end, your connection hasn't been switched over to the digital landline yet. This activity has been paused in line with OFCOM guidance. 

For now you would need to connect the landline in the usual way, through the wall socket. You've mentioned that you've had some work done, are you able to access the socket at all or has this been removed completely? 

Pop back and let us know. 

Thanks, 

[parthama07]

hi, the wall socket has been completely  remove, why did virgin sent the adapter in the first place then?

[parthama07]

*removed

[Kath_F]

Hi parthama07, 

The adapter would have been sent in preparation for the switchover as these are automatically scheduled to be done area by area. We have put a pause on these being done for now though. 

As the socket has been removed, we'll need to get an engineer out to you. I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,

[Woolieback]

I am having the same issue, the standard wall socket stopped working on 15th July 2024.  I now realise I should be on the fible network through my Hub 3.  I rang VM and spoke to a female representative over 2 weeks ago and was told an adapter would to sent, just plug it in a there you go.  Didnt happen.  Last week I got a phone on my mobile that VM will send me an adapter. it arrived.  Then told to wait for letter with switchover date, still waiting.  I have plugged the adapter to Hund (Tel 1) and phone linke from wall socket direct in adapter.  Still no dia tone, Panasonic phone still displays CHECK PHONE LINE.  Please advise…. 3/9/24

[Beth_G]

Hi Woolieback,

Thanks for your post, welcome back to the Community Forums. It's been a while!

I'm sorry to hear that you've been struggling to get some help with your home phone changeover. I can certainly help with this.

I've popped over a PM 😊