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House phone not working, also Neighbours other Virgin customers their land lines not working

MitchyMoo
Tuning in

Virgin Land line not working, no tone, competed all trouble shooting then asked neighbours, their land line is not working either, B69 area

1 ACCEPTED SOLUTION

Accepted Solutions

Tudor
Very Insightful Person
Very Insightful Person

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

VM will not dispatch any technicians while an area fault exists.

If no area faults found:

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

See where this Helpful Answer was posted

4 REPLIES 4

Tudor
Very Insightful Person
Very Insightful Person

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

VM will not dispatch any technicians while an area fault exists.

If no area faults found:

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Ayisha_B
Forum Team
Forum Team

Hi @MitchyMoo 👋

Welcome back to our Community Forums and thanks for your post. 

I am sorry to hear you're having some issues with your landline.

I can't see there is an outage in your area. 

Have you tried troubleshooting here 👉 Why is my Virgin Landline not working?

 

Ayisha_B
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Yes completed trouble shooting, however it is not only me my neighbours land lines are not working who are with Virgin, we need a visit from engineer, it was working Friday? I dont know if it is connected with Outreach who were replacing phone lines recently?

 

Everything on our end shows okay but there is clearly a problem if you have no dial tone. I will send you a Private Message to get some more details from you to assist. Check the envelope in the top right of the forum when signed in for the message.

 

Rob