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Home phone stopped working after broadband and tv crash.

Mulberry123
Joining in

Had an outage on broadband and tv now phone is dead. The phone is plugged into wall socket.

6 REPLIES 6

goslow
Alessandro Volta

Try the service status line via a mobile to check for any ongoing phone faults after your general outage 0800 561 0061 and also use the online checker if your broadband is back on

https://www.virginmedia.com/help/service-status

The VM people on here will usually ask you to try another handset (to eliminate a handset problem, temporarily borrowed to make a test if you can from a friend, family member, neighbour etc.)

If none of the above helps, phone it in by mobile to VM as a fault (total loss of service of the phone) and you will start the compensation clock ticking for your TLS

https://www.virginmedia.com/help/billing-and-payments/automatic-compensation

Martin_N
Forum Team
Forum Team

Hi Mulberry123,

Thank you for your post and welcome to the community. 

I'm sorry to hear about the issue you had. I have checked on our side and it looks as though you spoke with an member of the team regarding this and it is all resolved now. 

Please do let us know if you need further assistance. 

^Martin

Hi the broadband and tv are back but phone still dead. Is there a switch over to digital via the hub happening?

Hi @Mulberry123,

Thanks for the update. I'm glad to hear that your TV and broadband service has returned, but it's a shame that we can't say the same about the landline.

You'd receive communication from us, along with an adapter, ahead of any landline switchover occurring which would confirm your local switchover date. Can you clarify what's currently happening with the landline? Is there no dial tone at all?

Thanks,
 


Zach - Forum Team
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Hi just tried the phone and now working, thanks all for the help. Must have been the outages yesterday.

 

Glad to hear this, if you need us for anything in the future you know where to find us.

Matt - Forum Team


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