We booked to switch to Virgin for phone and broadband. We organised a technician to set it up as my elderly mother's home response alarm was involved. There were significant issues over getting a date but we eventually got someone a week ago last Tuesday. Unfortunately the technician left us with a situation whereby my mam can either have a landline or a response alarm and never warned us before leaving that this was the case. She also can now only access her answer phone with great difficulty.
There have been multiple calls over a number of issues about the installation and porting the home phone number in the handover but the earliest Virgin can get someone here to look at this is Monday 23rd. They also want to charge is for the callout to fix the unacceptable situation they left on the first visit. I asked for this to be waived and was told on Thursday that someone would get back to me within 24 hours and they would contact on my mobile. They text my mothers mobile on Friday to say the matter was closed even though nobody has been in touch and I have repeatedly been assured that my mother would get no more texts.
A complaint will take up to 6 days to answer by which time we will have a technician here who I presume we will be expected to pay for. Suppose we can only hope that the original guy isn't sent back - contacted him direct but he didn't want to know.
Has anyone had this issue and how have you resolved it as it feels at this stage that Virgin are simply not interested in an elderly person not having two things that are a vital lifeline to them and simply want more money to fix a problem they created?
As I haven't cancelled Eir due to the number of issues which have arisen am I better off going back to them?
