Disgraceful engineer service

[dozerdavbe]

hi,

Booked engineer for Friday 14th. No show.  They booked one for this Thursday he shows up at 4.30 says he hasn't got cable to sort problem. Will call first thing in morning, no show. Now I'm still with fault,  no engineer came again, it's about phone line not working downstairs.  Hub is upstairs. My father is 96, needs the phone working downstairs. Disabled phone, you swapped over to digital phone and never told us. Very bad.

David on behalf of Jack

[Steven_L]

Hey dozerdavbe,

Welcome back to the community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your phone line and the engineer visits not being attended.

I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Regarding the changeover to a digital phoneline, all customers that have been changed over or due to be changed over should have been advised at least three separate occasions by one of the following methods letter, email or sms to advise of the changeover unless this was done to resolve a fault by an engineer but they should have advised that this had been done before they left. 

Kind Regards,
Steven_L