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Dead landline

Geegie
Joining in

My landline has been dead for a week. Cannot get thru on mobile denied access. 2nd time this has happened. With Virgin showing no problems, but it was virgin. wn2 area

2 REPLIES 2

Geegie
Joining in

Oh and we bought a new phone thinking that was it, but it wasnt it was VM

Molly_T
Forum Team
Forum Team

Hi Geegie 👋 welcome back to the community forum!

Sorry to hear about these issues with your landline service. 

When you say you cannot get through on your mobile - is this when trying to contact the landline number? Or when trying to contact us for support?

Either way - sincerest apologies that this has been happening! We will need to send you a PM to confirm a few account details so we can run some testing and offer further support with this.

I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞

Molly