Customer services managers not responding to complaint on two occasions despite assurances

[KK11]

Various issues ranging from VM losing phone number on transfer despite sign up assurances to contrary to late set up with no compensation, to awful customer service with staff not phoning back, system not registering original complaint and then Customer Service manager not responding to me in connection with registered complaint as promised by staff…….. and the My Cases dashboard to track the complaint is not showing.

[Akua_A]

Hi @KK11 

Welcome to our community forums and thank you for your first post. Sorry to hear you have not had a good complaints process with us. This is not the level of service we look to provide and we want to best help. To best look into this, we have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,

[Carley_S · Accepted solution]

Thank you for joining us on private message @KK11 

Glad that we were able to get this fully resolved for you over the community forums. 

If you believe the issue to be resolved you can mark the thread as resolved by clicking the helpful answer given and this will show anyone else having issue that an answer was given and direct them to the post, alternatively you can just like or 'kudos' the post if it helped you. 

Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :).