Lorry6
8 months agoJoining in
Complaints
Who do I go to when I've been as far as the complaints dept and agreed a resolution of a new package and equipment that never arrived or activated on the 13th of June. Rang virgin back to see what was happening but told they couldn't give me the agreed package proved by history chat and would ring back within 7 days when they've figured out how to honour what was offered. Still not heard from them !!
If you have complained to VM (without success) the next port of call is the ombudsman via the processes and timescales below