Check line cord error on landline

[MJ999]

We had a brief power cut yesterday and since then our landline has a 'check line cord' error message.

I've run the service checks which say there are no problems when there clearly is and the unhelpful pages just send you round in circles, 

This has happened in the past and required an engineer fix. Why does Virgin make it so difficult to get technical support ? I'll be thinking very hard about renewing my contract..

How do I get this fixed ?

[Paul_DN]

Hi MJ999,

Thank you for reaching out to us in our community and welcome back, it has been a while, we hope you have kept well, we are sorry to see your Landline has stopped working after a power cut yesterday.

I will be happy to help further, before we do go any further and invite you into a private chat, have you tried a different phone, if the phones part of a set try a totally separate phone if possible, if we were to send an Engineer and it is your equipment/ Phone then there would be a £25 call out charge added, there is also further support around Landline issues here.

Regards

Paul.

[MJ999]

Paul, my landline started working about half an hour ago, I assume it was fixed during the checks that form part of the process to get through to tech support, never got to speak to anyone but I was forced to call back 3 or4 times over an hour or so, the checks were never complete.

Looks like this is now resolved.

Regards

Martyn

[Steven_L]

Thanks for coming back to us MJ999 and we're glad that your issues have now been resolved. We will also be passing on your feedback to the team about the problems that you had getting through to the team over the phone.

Kind Regards,

Steven_L