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Cheap Voip

dauphine
Joining in

Hi, My VM contract is up for renewal in August and I wondered if there were any barriers to stop me going for a true VOIP solution for my home phone?  Will VM be awkward about releasing my number to the new provider?

I'm sure someone must have done this as VM charge 24p/Min out of bundle or £3 for 100 mins.

Interesting that the "landline" charge for the copper wire connection still stands, even though the wires are no longer used and the old PSTN switching is no longer being maintained

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Client62
Legend

1. VM will port the number to a VOIP provider but expect them to drag their feet for months.

2 VM will not drop the monthly price by removing the telephone from your bundle, they will promptly allocate another telephone number o ensure they can continue charging.

For these reasons we did not transfer or two BT lines to VM, they went to Sipgate in 2017.

Remember to port a phone number it must remain in service constantly or the number port to the VOIP provider will fail and the number will be lost.

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Client62
Legend

1. VM will port the number to a VOIP provider but expect them to drag their feet for months.

2 VM will not drop the monthly price by removing the telephone from your bundle, they will promptly allocate another telephone number o ensure they can continue charging.

For these reasons we did not transfer or two BT lines to VM, they went to Sipgate in 2017.

Remember to port a phone number it must remain in service constantly or the number port to the VOIP provider will fail and the number will be lost.

nodrogd
Very Insightful Person
Very Insightful Person

@dauphine wrote:
Interesting that the "landline" charge for the copper wire connection still stands, even though the wires are no longer used and the old PSTN switching is no longer being maintained

Wrong! All that has happened so far is the replacement of the cooper wire between your house & the local optical node, from where the calls have always been sent digitally back to the PSTN exchange over fibre. That link is now direct from your hub to the same exchange. The true VoIP switchover will happen in a couple of years time.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

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Thanks for your reply. I was planning to get a voip contract (£6 month) and get the assigned number. Then when my VM contract ends go for the port of the number to the voip.

Apologies for my ignorance, Thats presumably why VM are not reducing the line rental charge for bringing in the digital phone service. I note you have vonage, does this connect to the router without port forwarding  - why did you not go for true Voip at this stage and save some money. This was the basis of my question , do VM prevent you from ditching their phone (other than by pricing?) or blocking the connection

Hi @dauphine, thank you for your posts 😀

We're sorry to hear you're thinking of moving your landline service to another provider 😔

In order to discuss this further, we'd suggest contacting our retentions team on 0345 454 1111 (Option one, then four, then two), or 150 from a Virgin Media landline or Virgin Mobile.

Thank you for your responses @Client62 and @nodrogd 👍

Regards,
Daniel

nodrogd
Very Insightful Person
Very Insightful Person

@dauphine wrote:

Apologies for my ignorance, Thats presumably why VM are not reducing the line rental charge for bringing in the digital phone service. I note you have vonage, does this connect to the router without port forwarding  - why did you not go for true Voip at this stage and save some money. This was the basis of my question , do VM prevent you from ditching their phone (other than by pricing?) or blocking the connection


The Vonage box connects to one of the Ethernet sockets on your router. You then have an adaptor that plugs into a standard analogue phone.

Vonage is only used for my second line, which is less than half the cost of a second line with Virgin, as there is no discounting on second lines. If I moved both lines away from Virgin I would lose my "triple-play" discount (Landline, Broadband & TV), which would increase the cost of my Broadband by more than the saving I would make having both lines on Vonage.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks


@dauphine wrote:

Apologies for my ignorance, Thats presumably why VM are not reducing the line rental charge for bringing in the digital phone service. I note you have vonage, does this connect to the router without port forwarding  - why did you not go for true Voip at this stage and save some money. This was the basis of my question , do VM prevent you from ditching their phone (other than by pricing?) or blocking the connection


What VM is doing for voice is an interim measure whereby voice is treated like all the rest of the TV, VoD and broadband traffic whilst the PSTN kit is in use. After 2025 PSTN will no longer be used and VM will switch voice to being carried over IP. As there will be cost savings by no longer using PSTN I will then expect pressure on VM to reduce the line rental charge especially if BT does so. One problem is that we don't know what is the charge is and I haven't seen one on my bills since being hit with £19.00 in April 2019.

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