Cant receive Sky mobile calls ??

[Rk25]

Same as previous users experience a while Back. Terrible new user experience !! 

Took nearly 4 weeks to port LAN number from Sky to Virginmedia ! Joke. Complete screw-up and only partially complete.  Virginmedia sent an engineer today 21st Aug. For the record joined Virginmedia 25th July and still  not resolved. Can now make and receive calls. But can't receive sky mobile numbers?? Whats going on here ?? Beginning to regret moving to Virginmedia now....can anyone  help ??

[Molly_T]

Hi RK25 👋 Welcome to the community forum!

Sorry to hear about your experiences with landline services! This sounds less than ideal! We'd like to take some examples from you so we can investigate what is happening and help get things sorted. We will just need to send you a PM to confirm a few account details so we can arrange this for you.

I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞