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ToniJ6971's avatar
ToniJ6971
Joining in
2 years ago
Solved

Home phone not receiving calls

My home phone hasn't  been receiving calls for a few months. I thought there was a problem with the phone and got a new one but it didn't solve the problem. I therefore rang Virgin and they said I needed to be migrated the new system and would send me an adaptor that needed to be plugged into the router (or hub as they call it) and all would be well. The new adaptor arrived today and my son plugged it into the router but now the phone doesn't work at all. No dialling tone, can't make or receive calls. Anyone got any ideas?

  • Hi ToniJ6971 thanks for your post although we're sorry to hear of the concerns you've raised here.

    Please allow me to send you a PM so I can look into this further for you, please expect the PM to arrive shortly and respond directly when you can.

    Many thanks

  • Hi ToniJ6971 thanks for your post although we're sorry to hear of the concerns you've raised here.

    Please allow me to send you a PM so I can look into this further for you, please expect the PM to arrive shortly and respond directly when you can.

    Many thanks

    • ToniJ6971's avatar
      ToniJ6971
      Joining in

      Hi Tom

      I don't think I received a PM, but please feel free to send me one. 

      Best wishes

      Antonia