Forum Discussion

Sabretiggr's avatar
Sabretiggr
On our wavelength
2 years ago

Cannot make calls - line in use error

Yesterday we received a rare incoming call... the landline rang but wouldn't let us answer it - the call went to answerphone (and they thankfully called our mobiles). We've investigated and...

- Incoming phone calls to the landline ring, but we cannot answer them, and they go to answerphone.

- If we try to make an outgoing call it says "line in use" and won't allow us to.

It's the same on all 3 wireless handsets. The phone base station is plugged into the hub. All three handsets have been checked and none are on calls in anyway.

Any ideas?

  • Alex_RM's avatar
    Alex_RM
    Forum Team
    2 years ago

    Hi Sabretiggr,

    Thanks for posting and sorry to hear you're having some issues with the line. 

    I've had a look at things from our side, and can see it's been quite some time since the hub was last rebooted, if you can please do that first of all, and let us know if there's any change.

    Alex_Rm

    • Sabretiggr's avatar
      Sabretiggr
      On our wavelength
      2 years ago

      Thanks Alex_RM. I've just rebooted the hub... and still no phone 😞 

      • Alex_RM's avatar
        Alex_RM
        Forum Team
        2 years ago

        Thanks for confirming Sabretiggr,

        So I can get a few more details from you I've popped you over a private message.

        Alex_Rm

  • Alex_RM's avatar
    Alex_RM
    Forum Team
    2 years ago

    Thanks for joining me over private message Sabretiggr,

    Glad I was able to help 🙂

    Alex_Rm