Can make calls but not receive on digital phone

[Fiona29]

My digital phone has been working fine but today I can make calls but if I call my number I get the message - it has not been possible to connect your call?

How can this be fixed? 

[Jodi_S]

Hi Fiona29,

A warm welcome and thanks for posting on our community forums. We do apologise that you're currently unable to receive incoming calls on your landline.

We are aware of an issue that is currently affecting some customers and are working as quickly as possible to get this issue resolved.

In the meantime, please can we ask if you have rebooted your hub and tried calling your landline from an alternative number again.

You can also check the self help link here https://virg.in/fixlandline.

We do apologise for any inconvenience this issue is causing.

Kind regards Jodi. 

[Fiona29]

Thank you I’ve rebooted hub and seems to be working now. For your information your link for help https://virg.in/fixlandline does not work comes up with an error page. 

[Jodi_S]

Thanks for coming back to me Fiona29,

I'm pleased to hear you know back up and running. I do apologise that the link sent did not work. If you need any help in the future, please try this link instead https://www.virginmedia.com/help/landline/landline-not-working

If you need any further help or support in the future, please pop back here and we'll assist as much as we can.

Kind regards Jodi.