Caller Display Not Working

[Sair_32]

Hi

I need some help please!

My caller display is not working. My phone goes through my router. I have re-booted this & still no such luck.

Can someone help me with this!

Thanks Sarah

[Adri_G]

Hi, Sair_32.
Thanks for taking the time to make a post about this issue on our help forums and welcome back to the community. 🙂

Sorry to see your caller display does not work currently, could we please kindly ask for more details on this so we can best help?
Has your line been switched to the line via fibre recently and was the caller display working after the migration to our fibre optics network and before this issue came up?
Also, is the issue present on every call or a certain group of numbers calling in perhaps (such as mobile numbers only etc)?
Please, share more on the above and we're eager to assist you.

[Sair_32]

Hi Adri

Yes my line has been switched to fibre recently. 
While I was connected to land line the caller display was always working with no problems. 

It was working intermittently once switched to router, but now it doesn’t show on any call no matter who calls. Whether this is  from a land line or mobile.

Do you need anymore information??

Kind regards

Sarah

[Daniel_Et]

Hi @Sair_32, thank you for your response.

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel

[haze1]

Mine also has this issue, noticed it first a couple of days ago, mine was switched over to fibre a couple of weeks ago, has yours now been fixed?

[Daniel_Et]

Hi @haze1, thank you for your post.

We're sorry to hear about the problem you're experiencing 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel

[Barney300]

Hi, this has happened to us too, did you get the issue fixed? 

[Lee_R]

Hi @Barney300 thanks for posting.

Sorry to hear your caller display is not working for you.  And sorry for any inconvenience this may be causing.  I can see that you're now liaising with my colleague Adri.  I will therefore leave you in her very capable hands.
Regards

Lee_R

[Sair_32]

Hi Haze1

No this issue has still not been resolved yet ☹️

[Sair_32]

Hi Barney300

No this issue has still not been resolved yet ☹️