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JP2015's avatar
JP2015
Tuning in
2 months ago

Caller Display / Caller ID not working?

Hi folks, can someone please help me with the following?

I have the Virgin Media Mega Volt bundle which includes Home Phone through our Hub Router, It's worked perfectly and I've some cordless digital home phones connected to it, each caller name stored on these always showed up when someone called.

However I've just recently bought some new Panasonic Cordless phones Model KX TGU433EB and tried installing them today, however when I try calling the home phones from my mobile, the Caller ID does not work, it just states "Incoming Call", I've checked and the phones are Caller ID compatible.

I've tried adjusting the phone settings but when I select "Caller ID" from the menu, it just states "You must first subscribe to Caller ID".

I'm not sure what to do here as I need the Caller ID Caller Display to work, and as I say it worked perfectly on the previous older phones.

Can anyone help? Is this a problem with my line, or a problem because my landline runs through my Hub router and not into a actual landline socket which Virgin never provided?

Thanks

J

5 Replies

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  • Lee_R's avatar
    Lee_R
    Icon for Forum Team rankForum Team
    2 months ago

    Hi JP2015 thanks for posting and welcome back to our community. 

    Sorry to hear that your caller display is not currently working. And for any inconvenience this may be causing. So that I can take a look on your behalf, I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

    Regards

    Lee_R

    • JP2015's avatar
      JP2015
      Tuning in
      2 months ago

      Hi Lee

      I'm going to answer my own question here, it appears my mobile has Caller ID set as private on it, meaning this prevents the number showing up on my home phone, I've tried another family member's phone and it works perfectly, I've also adjusted my mobile settings and it worked.

      Thanks anyway for the offer of help, I'll leave this here incase anyone with a similar issue needs help.

       

      • Lee_R's avatar
        Lee_R
        Icon for Forum Team rankForum Team
        2 months ago

        Thanks for the update😀 Remember if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 
        Regards
        Lee_R

  • Sparkle67's avatar
    Sparkle67
    Joining in
    2 months ago

    I have exactly the same issue just bought a new Panasonic phone and caller id isn’t working on it yet with my previous BT phone it did so I don’t understand why when the Panasonic has the feature on the phone , I have spent so much time today trying to get to work and had to give up in the end.

     

    • Lee_R's avatar
      Lee_R
      Icon for Forum Team rankForum Team
      2 months ago

      Hi Sparkle67 thanks for posting and welcome back to our community.

      Sorry to hear that your caller display is not working for you. And for any inconvenience this may be causing. So that I can take a look on your behalf, I'm going send you a private message. Please keep an eye on your inbox in the top right of your screen.

      Regards

      Lee_R