Broken home phone line

[VickyColin]

Hello

I'm sending this for my brother, he has fallen at home and puled the telephone wires and box off the wall. I don't live near him and don't know the extent of the damage.  I want to know how to arrange an engineer to come and replace the box etc.

Thank you

Vicky 

The phone was migrated to fibre 

[Akua_A]

Hi @VickyColin 

Welcome to our community forums and thank you for your first post. Sorry to hear your brother had this incident. We want to do our best to help from here. Just to confirm, is it the hub that was pulled out during the incident or the landline device itself? Can you let us know if the landline and the WiFi are completely down? We want to do our best to help from here.

Thanks,

[VickyColin]

Hello

I'm sorry this is very difficult to know, as I'm not there and getting the info from others, the land line device doesn't work or the TV.  

His carers have tried to put the wires back into ?, but can't, I assume the wires have lost the "plug" ?

His careline still works, don't know how it's all connected. But something must be connected if that works?

Hope this helps!

Thank you

Vicky 

[Akua_A]

Thank you for your response @VickyColin In this case, to best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,

[Akua_A · Accepted solution]

We are glad to have been able to help @VickyColin Please let us know how the appointment goes and if you need any further help 🙂

[VickyColin]

Hello

I sent the POA code to the Executive email and have had no response from them. I checked spam, junk etc and can’t see their reply.being there. Can you check somehow to see if they have received it please. ?

Thank you

Vicky

[Tom_W1]

Hi Vicky, thanks for your post although we're sorry to hear of the concerns you've raised here.

Please allow us to look into this for you, expect the PM to arrive shortly and respond directly when you can!
Many thanks