Valorant Ping Spikes

[waluigi]

I only have this issue when playing Valorant and not in any other games, I have contacted support multiple times about my issue and they say it's an ISP related problem with their routing. I have a Virgin Hub 3.0 with a 500mbps speed package running ethernet on a gaming PC with its drivers fully up to date. I have tried switching DNS as well as running a VPN but i still get the same problem and after explaining that to riot they still say it's an ISP routing issue

[Adduxi]

What is the issue?  Run a trace route to the Valorant server and post the results.  Setup a BQM and post a link to the shared live graph   www.thinkbroadband.com/ping

[waluigi]

https://www.thinkbroadband.com/broadband/monitoring/quality/share/d697c8f1c9f5a44ebdf8616229000ea50296b906

Tracing route to 162.249.72.1 over a maximum of 30 hops

1 2 ms 3 ms 2 ms 192.168.0.1
2 12 ms 12 ms 10 ms 10.53.32.21
3 15 ms 15 ms 14 ms bagu-core-2a-ae33-650.network.virginmedia.net [62.252.244.193]
4 * * * Request timed out.
5 22 ms 35 ms 18 ms 86.85-254-62.static.virginmediabusiness.co.uk [62.254.85.86]
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.

[waluigi]

it's every 5 seconds or so my ping jumps to 100-400~ ping making me lag, I have 0% packet loss in game just large ping spikes 

[legacy1]

test by wire with the hub in modem mode

[Martin_N]

Hi Waluigi,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue with your broadband service. 

We are happy to take a look into this for you. I will private message you now to confirm your details. 

^Martin