For some reason for the past couple of days I've been receiving upwards of 20% packet loss on my Xbox. Absolutely nothing has changed in my installation to have started causing this so I was wondering if there is a problem from the supply end?
Adding to this (and cross posting) as seeing similar for past two days (10 and 11 Nov). Packet loss to Azure/msn.net for PUBG on PC. Measured packet loss was ~14%, varies in game and results in network lag reported in game.
Tested on the Xbox after seeing this, that is reporting similar levels of packet loss on the connection test.
Destination address at time of testing was 20.218.127.109
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 100 | 228 | 1 | 3 | 3 | 3 | 3 |
| No response from host - 100 | 228 | 0 | 0 | 0 | 0 | 0 |
|swan-core-2b-ae19-650.network.virginmedia.net - 4 | 984 | 946 | 7 | 11 | 74 | 9 |
| No response from host - 100 | 228 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 228 | 0 | 0 | 0 | 0 | 0 |
| telw-ic-5-ae0-0.network.virginmedia.net - 5 | 972 | 931 | 11 | 16 | 87 | 13 |
| virginmedia.ier03.lon32.ntwk.msn.net - 14 | 737 | 636 | 12 | 17 | 75 | 24 |
| ae31-0.icr01.lon22.ntwk.msn.net - 14 | 749 | 651 | 13 | 19 | 97 | 16 |
| be-100-0.ibr01.lon22.ntwk.msn.net - 14 | 749 | 651 | 24 | 31 | 190 | 31 |
| be-15-0.ibr01.ams30.ntwk.msn.net - 13 | 753 | 656 | 24 | 30 | 168 | 31 |
| be-14-0.ibr01.fra21.ntwk.msn.net - 12 | 777 | 686 | 24 | 29 | 87 | 27 |
| ae100-0.icr01.fra21.ntwk.msn.net - 14 | 749 | 651 | 23 | 30 | 100 | 43 |The connection seems to degrade between telw-ic-5-ae0-0.network.virginmedia.net (62.253.174.186) and virginmedia.ier03.lon32.ntwk.msn.net (104.44.14.51).
Tested briefly by tethering my PC to my mobile phone and the connection was much improved, albeit taking a different route.
My broadband connection seems to have been stable, the dropped packets in this case are reboots of the hub.
Logs from hub:
Downstream
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 331000000 7.5 38 256 qam 25
2 203000000 8 40 256 qam 9
3 211000000 8 38 256 qam 10
4 219000000 8 40 256 qam 11
5 227000000 7.8 38 256 qam 12
6 235000000 7.5 38 256 qam 13
7 243000000 7.5 38 256 qam 14
8 251000000 7.4 40 256 qam 15
9 259000000 7.5 38 256 qam 16
10 267000000 7.5 40 256 qam 17
11 275000000 7.5 38 256 qam 18
12 283000000 7.8 40 256 qam 19
13 291000000 7.9 38 256 qam 20
14 299000000 8.4 38 256 qam 21
15 307000000 8.3 40 256 qam 22
16 315000000 8.3 38 256 qam 23
17 323000000 7.8 38 256 qam 24
18 371000000 7.1 40 256 qam 26
19 379000000 7.5 38 256 qam 27
20 387000000 7.5 40 256 qam 28
21 395000000 7.5 40 256 qam 29
22 403000000 7.5 40 256 qam 30
23 411000000 7.5 38 256 qam 31
24 419000000 7.1 38 256 qam 32
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 38.9 5 0
2 Locked 40.3 5 0
3 Locked 38.9 4 0
4 Locked 40.3 2 0
5 Locked 38.9 5 0
6 Locked 38.9 5 0
7 Locked 38.9 5 0
8 Locked 40.3 0 0
9 Locked 38.9 7 0
10 Locked 40.3 5 0
11 Locked 38.9 5 0
12 Locked 40.3 5 0
13 Locked 38.9 7 0
14 Locked 38.9 19 0
15 Locked 40.3 6 0
16 Locked 38.9 17 0
17 Locked 38.6 4 0
18 Locked 40.3 0 0
19 Locked 38.9 5 0
20 Locked 40.9 5 0
21 Locked 40.3 5 0
22 Locked 40.3 16 0
23 Locked 38.9 16 0
24 Locked 38.9 6 0Upstream
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 49599951 43 5120 64 qam 1
2 23600000 42 5120 64 qam 5
3 30100224 42.3 5120 64 qam 4
4 36600151 42.5 5120 64 qam 3
5 43099966 42.5 5120 64 qam 2
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0
5 ATDMA 0 0 0 0Logs
Network Log
Time Priority Description
11/11/2023 18:28:43 notice LAN login Success;CM-MAC=MAC1-Redacted;CMTS-MAC=MAC2-Redacted;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:40 critical No Ranging Response received - T3 time-out;CM-MAC=MAC1-Redacted;CMTS-MAC=MAC2-Redacted;CM-QOS=1.1;CM-VER=3.0;
11/11/2023 16:33:45 notice LAN login Success;CM-MAC=MAC1-Redacted;CMTS-MAC=MAC2-Redacted;CM-QOS=1.1;CM-VER=3.0;
11/11/2023 06:51:46 critical No Ranging Response received - T3 time-out;CM-MAC=MAC1-Redacted;CMTS-MAC=MAC2-Redacted;CM-QOS=1.1;CM-VER=3.0;
11/11/2023 06:51:22 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=MAC1-Redacted;CMTS-MAC=MAC2-Redacted;CM-QOS=1.1;CM-VER=3.0;
11/11/2023 06:51:22 critical Ranging Request Retries exhausted;CM-MAC=MAC1-Redacted;CMTS-MAC=MAC2-Redacted;CM-QOS=1.1;CM-VER=3.0;
11/11/2023 06:50:38 critical No Ranging Response received - T3 time-out;CM-MAC=MAC1-Redacted;CMTS-MAC=MAC2-Redacted;CM-QOS=1.1;CM-VER=3.0;
09/11/2023 16:14:18 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=MAC1-Redacted;CMTS-MAC=MAC2-Redacted;CM-QOS=1.1;CM-VER=3.0;
06/11/2023 16:57:0 critical No Ranging Response received - T3 time-out;CM-MAC=MAC1-Redacted;CMTS-MAC=MAC2-Redacted;CM-QOS=1.1;CM-VER=3.0;
06/11/2023 04:14:17 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=MAC1-Redacted;CMTS-MAC=MAC2-Redacted;CM-QOS=1.1;CM-VER=3.0;
02/11/2023 21:12:38 critical No Ranging Response received - T3 time-out;CM-MAC=MAC1-Redacted;CMTS-MAC=MAC2-Redacted;CM-QOS=1.1;CM-VER=3.0;
02/11/2023 16:14:17 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=MAC1-Redacted;CMTS-MAC=MAC2-Redacted;CM-QOS=1.1;CM-VER=3.0;
02/11/2023 03:17:15 critical No Ranging Response received - T3 time-out;CM-MAC=MAC1-Redacted;CMTS-MAC=MAC2-Redacted;CM-QOS=1.1;CM-VER=3.0;
01/11/2023 16:03:57 Warning! RCS Partial Service;CM-MAC=MAC1-Redacted;CMTS-MAC=MAC2-Redacted;CM-QOS=1.1;CM-VER=3.0;
30/10/2023 04:14:17 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=MAC1-Redacted;CMTS-MAC=MAC2-Redacted;CM-QOS=1.1;CM-VER=3.0;
29/10/2023 07:00:0 critical No Ranging Response received - T3 time-out;CM-MAC=MAC1-Redacted;CMTS-MAC=MAC2-Redacted;CM-QOS=1.1;CM-VER=3.0;
26/10/2023 16:14:17 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=MAC1-Redacted;CMTS-MAC=MAC2-Redacted;CM-QOS=1.1;CM-VER=3.0;
26/10/2023 15:49:45 critical No Ranging Response received - T3 time-out;CM-MAC=MAC1-Redacted;CMTS-MAC=MAC2-Redacted;CM-QOS=1.1;CM-VER=3.0;
23/10/2023 04:14:17 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=MAC1-Redacted;CMTS-MAC=MAC2-Redacted;CM-QOS=1.1;CM-VER=3.0;
20/10/2023 02:06:3 critical No Ranging Response received - T3 time-out;CM-MAC=MAC1-Redacted;CMTS-MAC=MAC2-Redacted;CM-QOS=1.1;CM-VER=3.0;Any help much appreciated.
I've been having the same problem for the last couple of days. Virgin saying there's no problem on their end, clearly must be.
This Is what I'm dealing with, I use game pass to stream games so the packet loss is just kicking me off
I've been seeing similar issues. I mainly play PUBG on PC and not only am I seeing network lag in games (usually attributed to poor quality broadband rather than speed, and in this case packet loss is high), but my actual speeds are about half of what they should be.
Things were fine on Thursday night, but really bad since early evening yesterday, continuing into today.
Using the gigabit FTTP service and have been having similar issues (although on a PC and trying to play PUBG). Only affecting people with VM at the moment, everyone else I know on other ISPs are not seeing the issue. It's making games unplayable.The issue started a few days ago.
Exactly the same for me. Friday evening it started and both PUBG and Rainbow six siege showing packet loss issues and when I run a connection test on the Xbox it shows this...
I've contacted support and gone through the usual checks (reset hub etc.). It's clear where the connection is degrading with trace route. I didn't have any traction with escalation, hoping someone can escalate from this and other threads.
As is, support have asked me to contact them in 72 hours if the issue persist. They'll want to send a technician then.
Extract from trace route.
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| telw-ic-5-ae0-0.network.virginmedia.net - 0 | 123 | 123 | 11 | 15 | 46 | 23 |
| virginmedia.ier03.lon32.ntwk.msn.net - 11 | 89 | 80 | 13 | 18 | 46 | 17 |
| ae29-0.icr01.lon24.ntwk.msn.net - 11 | 89 | 80 | 14 | 20 | 38 | 17 |I reckon it's an issue with peering between Virgin and Microsoft judging from the hostnames. (Telehouse West?)
Responding to this thread to bump as aacc's data needs to be looked at, bunch of us with the same issue that needs to be resolved better than a phone agent telling us to restart our routers and wait 24-72 hours!
Not going to lie, I have absolutely no idea what any of that data means that you've included but thankyou for doing so! Hopefully it helps to shed some light that it's something that needs looking into
I've not been able to game since 02:30 12/11/23 due to massive lag (packet loss). Also my land line has stopped working, looks like VM done something to the backend and routing and broke the network again but they are keeping quiet about it. According to them my connection is fine, then now they are saying that there is an issue locally (but phone line is ok when it is not). Lots of people are having problems again all over. At one stage I could not log into their app to check report the issue. Really regret switching to VM.
Completely feel you on that last part. The only good thing about virgin is the download speed. The wifi is poor, the inconsistency with the service is unbearable and the customer service has got to be the worst in the game
Hi tattonelectrics,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you're having an issue with your connection. Taking a look at things this end, I can see the hub is online and the power & signal levels are optimal. There is no local area fault affecting you and there doesn't appear to be any disconnections recorded on the hub.
How are you connecting to the internet? Do you notice any issues with other devices or is this only on the Xbox?
Pop back and let us know so we can help further.
Thanks,
same issue exactly; - please see my post
How do we convince VM they have a major issue to deal with?
Echoing previous comments, its starting to impact on teams latency now, and making working difficult.
Like others, unable to play on Xbox Game Pass at all, Fri/Sat/Sun. Phoned VM, usual restart/reset, 72 hours, then tried to upsell me to next level broadband with a Hub 5 and the promise that it would "fix everything". I don't think so. My contract is up in 2 months so I think I'll be going elsewhere, but in the meantime this needs sorting. It's clearly a widespread issue and it's a joke. Tests say every device has wifi interference, but my Xbox is now plugged in through ethernet and the problems persist. Have opted out of hotspotting and the problems persist. How much is it going to take for them to admit there's a problem!
1 Gig based in Manchester - have the exact same issue, now also affecting Microsoft Teams. Tried to raise a fault with VM via phone support, but I just got sent a link to test setup and was unable to even log it as a fault. Not impressed at all.
Same issue here from North East. Packet Loss all weekend and now Microsoft Teams is not usable. Virgin Media Support just disconnected my phone call to support. No help at all.
VIRGIN MEDIA YOU HAVE A PROBLEM, Please do something or communicate that you are doing something!!!
