Latency spikes

[baby_pizz]

Looking for any help that can be offered. When playing any online games I notice a lot of latency spikes either in game or when using discord. When running speed tests I am getting good speeds yet if i look at my BQM i am constantly getting spikes all day long. Currently using the SH3 in router mode as in modem mode it wasn't giving me constant speed to my own router or my own router had issues. All test are done on PC via ethernet. Its getting to the point where you could say its unusable. Below you can see the spikes yesterday when using the internet.

Heres sunday when i was home all day.

[baby_pizz]

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)	331000000	Locked
Ranged Upstream Channel (Hz)	49599974	Locked
Provisioning State	Online

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	6.4	40	256 qam	25
2	139000000	6	37	256 qam	1
3	147000000	5.6	38	256 qam	2
4	155000000	5.6	38	256 qam	3
5	163000000	5.5	38	256 qam	4
6	171000000	5.5	38	256 qam	5
7	179000000	5.5	38	256 qam	6
8	187000000	5.6	38	256 qam	7
9	195000000	5.5	38	256 qam	8
10	203000000	5.4	38	256 qam	9
11	211000000	5.1	38	256 qam	10
12	219000000	4.9	38	256 qam	11
13	227000000	4.5	38	256 qam	12
14	235000000	3.9	38	256 qam	13
15	307000000	6.1	40	256 qam	22
16	315000000	6.5	40	256 qam	23
17	323000000	6.4	40	256 qam	24
18	339000000	6.4	40	256 qam	26
19	347000000	6	40	256 qam	27
20	355000000	6.3	40	256 qam	28
21	363000000	6.4	40	256 qam	29
22	371000000	6	40	256 qam	30
23	379000000	6	40	256 qam	31
24	387000000	5.4	40	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	110	0
2	Locked	37.6	35	0
3	Locked	38.9	48	0
4	Locked	38.9	46	0
5	Locked	38.6	50	0
6	Locked	38.6	46	0
7	Locked	38.6	45	0
8	Locked	38.6	45	0
9	Locked	38.9	47	0
10	Locked	38.9	58	0
11	Locked	38.6	41	0
12	Locked	38.6	33	0
13	Locked	38.9	56	0
14	Locked	38.9	51	0
15	Locked	40.3	60	0
16	Locked	40.3	74	0
17	Locked	40.3	80	0
18	Locked	40.3	108	0
19	Locked	40.9	145	0
20	Locked	40.3	170	0
21	Locked	40.3	127	0
22	Locked	40.3	168	0
23	Locked	40.9	193	0
24	Locked	40.3	272	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	49599974	43.8	5120	64 qam	1
2	23600000	43.8	5120	64 qam	5
3	30100000	42.3	5120	64 qam	4
4	36599986	42.3	5120	64 qam	3
5	43099969	43.8	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	2	0
2	ATDMA	0	0	3	0
3	ATDMA	0	0	2	0
4	ATDMA	0	0	1	0
5	ATDMA	0	0	2	0

[legacy1]

maybe a slight upstream issue.

Do you have online backup or P2P running? 

I would suggest you try modem mode again what router was you trying to use?

[baby_pizz]

Have neither of those running, all the spikes happen when the system is under load whether that be streaming Netflix or gaming. 

the issue was the same with it in modem mode, it was just slightly better due to qos settings. The router was an old asus black knight as can’t remember the model number 

[Alex_RM]

Hi baby_pizz,

Thanks for posting, and sorry to see you've been having some connection issues.

We've had a look at things from our side, and everything looks to be within the specifications we would expect.

How're things since you last posted? Do you have a BQM set up? If so, are you able to post a live link?

Alex_Rm

[baby_pizz]

The issue is with the hub 3, it just cant direct the traffic right when gaming it seems. I have put it into hub mode and found an old router i had from 10 years ago which has helped. Still getting the odd spike but no where near as bad as before. Ideally need a better solution than using an old router I luckily had as a way to keep me going.

Latest graph is showing much better as ping max as you can see. something has gone on last night though as it looks to have dropped and since then pushed up the average.

[jpeg1]

It looks like there was some network switching going on.