We're sorry to hear that some of you are experiencing connection issues whilst playing games. Please provide the following for us so we can ask our backend support team to investigate:
Website(s)/ Game server(s) :
Game(s) in question :
Device(s):
Date/Time affected:
Your geographic location (please don't post full address):
Traceroute to problem servers whilst using VM broadband (blank out personal IP address):
Thanks
ModTeam
Website(s)/ Game server(s) affected all epic games Fortnite , Rocket league and Fall guys ( might be others ) but only play these ones. my devise is a ps4 Date/Time affected: 22nd November no idea of the time . my location is UK.
Tracing route to fortnite.com [52.201.12.85]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms ( I deleted ip address )
2 * * * Request timed out.
3 12 ms 14 ms 9 ms belf-core-2b-ae10-650.network.virginmedia.net [213.105.206.5]
4 * * * Request timed out.
5 24 ms 24 ms 22 ms 86.85-254-62.static.virginmediabusiness.co.uk [62.254.85.86]
6 * * * Request timed out.
7 98 ms 93 ms 93 ms us-nyc01b-rd2-ae-9-0.aorta.net [84.116.140.170]
8 107 ms 107 ms 107 ms us-was03a-ri1-ae-10-0.aorta.net [84.116.130.174]
9 106 ms 107 ms 118 ms 99.83.115.234
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Made a mistake date and time affected should be 22nd of October ( no idea of time ) I have been saying 22nd of November on phone and X a lot , ( SURPRISED NO PERSON PICKED UP ON THE DATE ) since November 22nd is not here yet . Even on the phone to tech department the date was not questioned/
I am also having the same issue and after multiple diagnostics the upload latency is my issue which is 177ms and it should be between 20 and 50 , this is causing me no end of problems with all my devices, my daughter's phone cannot even play mobile games without disconnection issues
Forum TeamSorry to hear of the issues experienced toni311, and a very warm welcome to our Community Forums!
Can you please confirm if the manufacturer of the games where this issue is experienced fall under the same organisation?
Has this been raised to the manufacturer at all?
Thanks
David_Bn
It's not just one game it's all of them , I've ran multiple tests and i have the same issue every time .. very high upload latency which causes lagging and disconnection issues, this also happens while my daughter plays mobile games
My devices and the game manufacturers aren't at fault , my previous provider i had no issues whatsoever
