Completely unusable internet, 1GB package hub 5 brand new.

[Reegan99]

 broadband monitor above, completely unusable internet for the last month, constant ping issues and latency problems any help?

[Adduxi]

Post the power levels, Pre and PostRS errors and network log from the Hub.

Run the FULL connection tests on this site  www.samknows.com/realspeed

Once done we can comment.

[Reegan99]

 

 

 

 

 

 

[Sabrina_B]

Hi @Reegan99 👋.

Thanks for reaching out to us and welcome to the community Forums. Apologies for the delay in responding and also the issues you are having with your internet service. Can I ask is the issue still ongoing or have you been able to reach out to our contact team regarding this?

Please let us know. 

Sabrina

[Reegan99]

 had a technician put 3 brand new wires in, internal and external and still getting spikes

[legacy1]

Do you have devices that download or upload at the time of the spikes?

[Reegan99]

Nope, nothing 

[David_Bn]

Thanks for coming back to us @Reegan99 and I'm sorry to hear of the issues experienced with the connection.

Check out the envelope in the top right hand corner for a private message from me, and we'll seek to arrange a follow up engineer visit for you

Thanks,

David_Bn