Virgin Media Community

[JuicyGoomba]

Packet loss seems to be minimal from 12am to 8am each day. Reset the hub again, setup a new monitor, same outcome. The random large spikes aren't helping either.

The packet loss is particularly nasty right now. Again, online gaming is impossible, streams keep cutting out, and websites will randomly stop responding due to the packet loss. Even the built in compensation methods all of these online services have can't prevent failures due to the sheer amount of loss occuring.

Other than the connection issues all day today as usual, the packet loss from 4pm onwards is abysmal and completely unacceptable.

[darmo]

Surprised no one from VM has jumped on this thread or DM’s you yet. 

[Adduxi]

Your stats are all good, except for one DS channel showing PostRS errors. Ideally they should all be zero.  Also your US is flapping from one Profile to another.  I would have though it should be stable on one Profile?

As for packet loss in the afternoon/evenings I would normally suggest over subscription in the area, but the BQM does not show this and it normally would.

As an aside, when I needed redundancy for work, I used to run VM and BT together on a Dual WAN router and routed all my gaming traffic via BT (running at around 65/18)  circuit, even though it was a lot slower, it was better for gaming.

[JuicyGoomba]

The packet loss is very sporadic and sadly I don't think it's consistent enough to show up. From about 4pm onwards it usually sits at less than 1% until the big spikes hit. 

Last night was a mess. As expected after running for a few days longer the stability is getting worse however the giant spike happened for everyone in the street, coincidentally right after I got a engineer booked through live chat. 

As for the channel swapping, it does this up to 30-40 times per day since I got the Hub 5. The Hub 4 had about a quarter of the errors/warnings at most, yet constantly dropped connection...Switches channels a few times a day. 

[Jigsy75]

Blimey I'm glad I found this post because playing 2042 at the minute is just impossible. I literally play for 5 minutes then see people running in the air before being booted to the main loading screen.

[JuicyGoomba]

The first settings page on 2042 should have a "Network" tab, you can go in there and enable the graphcs at the bottom, select "Always".

For me right now it's showing between 3-5% packet loss on uploaded packets (PL OUT) on 2042, it's completely unplayable.

Worst part is, BQM doesn't show any of these moments.

[JJG92]

@JuicyGoomba are you in the 02 area code as your BQM chart looks exacly like mine did on the 15th march, ive hade sevral new lines, new tap and a new node fitted at the exchange yet the same issue is happning in the area i am, hight latency spikes in games and dropped packets nirly every day.

[JuicyGoomba]

In the 01 area, by the looks of it the whole network must have had issues at the same time last night. Good to know it isn't our local boxes though!

On the plus side you don't have the big packet loss spikes for the most part, but BQM really doesn't tell the whole story. 

[JJG92]

When i ring just get same ancer every time blaiming my equiptment, but its the same even when using just the hub. Glad im leaving i get cityfibre installed next week and my virgin gets disconnected in aprill.

[JuicyGoomba]

Unfortunately that's the first red flag when it comes to any business. It's called giving you the run around.

The longer they do it, the longer they retain your contract value, and ultimately your money. It's frustrating, but at the same time Virgin are relying on such old wiring for their network that they literally can't do anything until it's all replaced by fibre cable in the next 5 years.

Unfortunately for them, BT will have installed a large amount of their full fibre network and will have lapped up all the frustrated Virgin customers with plenty of discount offers.

Glad you don't have to suffer with this any longer and theres a suitably fast replacement in your area! No more pain 🙂

This is the last 24 hours, the packet loss is at least consistently showing up on the graph now. Unusable for gaming, but I'm (stupidly) going to attempt to play the Diablo 4 beta later tonight. I expect much rage and disappointment as I die over and over again due to the uploaded packets not leaving the area and Blizzard's servers seeing me as idle.

If the engineer is unable to fix this at the weekend, the packet loss that is (variable latency is fine as long as the damn packets get to where they need to be), then the complaints dept will be getting an earful sadly. I expect to be on old slow BT FTTC by the end of next week going by other users experience on here.