Forum Discussion

JuicyGoomba's avatar
JuicyGoomba
On our wavelength
2 years ago

1gig, hub 5, unusable for online gaming, packet loss and latency issues

Hello, I've been with Virgin for almost 4 years now, as they are unfortunately the only provider nearby that does high speed broadband. I say unfortunately, because I have nothing but issues both w...
Sabrina_B's avatar
Sabrina_B
Forum Team
2 years ago

Hi hash70 👋.

Thanks for reaching out to us. Apologies you are having issues with your speeds. Could you please run diagnostics and speed tests on the Hub with no third party Hubs and our Hub in router mode and inform us of the results.

👉 https://virg.in/service
👉 Speed Test
👉 Slow Speeds

Thanks.

Sabrina

JuicyGoomba's avatar
JuicyGoomba
On our wavelength
2 years ago

Bro did you even read? He specifically said the speeds are fine, that isn't the issue 🤣🤣🤣🤣🤣😧

Useful as always virgi.