"stuck in a loop" issue after being asked to change primary email address

[Deguress]

Hi Virgin media, 

I have come to the forum looking for help after I was asked to change my legacy virgin.net email address to an alternative one yesterday. After adding an alternative, I received the email to verify but when I clicked it I was taken to a blank screen and now I can't access my emails at all. 

I can see that lots of people are having the same issue, and the suggestion is that someone will need to add the new email address for me. 

Can someone help me please? 

[Deguress]

Can anyone offer any help

please? The account is not (yet) orphaned of that makes a difference. 

[Kath_F]

Hi Deguress, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're having issues with accessing your emails. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,