ntlworld email lockout

[AdmiralP]

I appear to be locked out of my nylworld email account

I got a prompt to switch the log in account details to a non-Virgin address.

Thought I had accomplished this, then a got the message that I had to verify the change from an email sent to the new address - it was then that I realised I had mistyped the new address!!!!😥 (my excuse is that I was doing this late at night...)

So I can't verify my address because I can't get the verify email.

All help greatly received

Who can I contact at VM to help me get out of this mess?

[Steven_L]

Hi AdmiralP,

Welcome back to the community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your email account. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L