ntlworld domain blocked by trend micro

[davidas99]

It appears that the ntlworld.com domain name is being blocked by Trend Micro, meaning it is impossible to send email to the uk NHS (example@nhs.net). Trend Micro returns the error :

host prefilter.emailsecurity.trendmicro.eu [150.70.226.147]

    SMTP error from remote mail server after RCPT TO:<example@nhs.net>:

    554 5.7.1 <example@nhs.net>: Recipient address rejected:  ERS-QIL.

In the last few days, two different email addresses within the nhs.net domain have failed with this error.

Can VM please ask trend micro to remove the blockage?

Thankyou

David

[Ashleigh_C]

We are so glad to hear that this has been resolved and thank you so much to Coenoby for their advise here. 

If you ever do need help in the future @davidas99 please do pop back here to the forums and our community team or our staff will always be happy to help.