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ntlworld domain blocked by trend micro

davidas99
On our wavelength

It appears that the ntlworld.com domain name is being blocked by Trend Micro, meaning it is impossible to send email to the uk NHS (example@nhs.net). Trend Micro returns the error :

host prefilter.emailsecurity.trendmicro.eu [150.70.226.147]

    SMTP error from remote mail server after RCPT TO:<example@nhs.net>:

    554 5.7.1 <example@nhs.net>: Recipient address rejected:  ERS-QIL.

In the last few days, two different email addresses within the nhs.net domain have failed with this error.

Can VM please ask trend micro to remove the blockage?

Thankyou

David

 

10 REPLIES 10

We are so glad to hear that this has been resolved and thank you so much to Coenoby for their advise here. 

If you ever do need help in the future @davidas99 please do pop back here to the forums and our community team or our staff will always be happy to help.