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ntlworld.com email address missing

davymatt
Joining in

I received my last email last Friday (5th), ironically from VM to my email address @ntlworld.com, which I have been using since I started. Now whenever I try to connect (through Outlook) it gives an Unable to synchronise and there is no access via the Web interface.

Before I go through changing my email address for everything I just wanted to check it was a permanent removal or just some temporary glich.

Thanks, Dave

7 REPLIES 7

Ilyas_Y
Forum Team
Forum Team

Hey @davymatt Thanks for reaching out to us on the Virgin Media forums. 👋🏼

I'm sorry to hear about the issues with the email you are facing, 😢
We've not removed the email address however we have made changes to the MyVM login as they can no longer include blueyonder addresses and ntl addresses etc.

What happens when you try to sign in via the web?

Let us know. 🧾

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

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jpeg1
Alessandro Volta

More information here:

https://www.virginmedia.com/dpb/help/change-my-virgin-media-email-address

https://www.virginmedia.com/help/broadband/manage-email-account

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

I was forced to change the password for the ntlworld.com one a few weeks ago to an automatically generated one. When I connect to the web based one it always goes to @virginmedia.com. If I go to mail.virginmedia.com on another browser and enter the ntlworld.com one then I get a failed user or password with the old or new password.

It looks like I can't add it to the virginmedia web (add account) one either so I'll need to work out how to reset the password again.

Can you try these steps davymatt:

 

  • Sign in to My Virgin Media
  • Go to Account settings, then Account details
  • Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail
  • Then, under Virgin Media Mail app password tap Get password
  • Continue the flow and a new secure password will be generated, and the mailbox unlocked
  • Update any third-party apps that may be use to access your Virgin Media Mail emails with this new app password.

Thathad no effect on the ntlworld.com address. The virginmeedia.com one did change though.

Thank you for trying @davymatt and we are so sorry that this has not helped. I would be happy to take a closer look into this with you via a private message.

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.