email will not send, inbox still works

[paulhalford]

Am trying to get some help or ideas please.

In the past couple of days my blueyonder email account has suddenly stopped being able to send email, even though it it still downloading email. I am having the same problem using both Thunderbird on my desktop, and via the email app on my android phone.

The error message is telling me it cannot authenticate to the outgoing SMTP server. I've tried changing the password and checked the server settings but without any success. What else can I try? Has anyone else had similar recent issues in the last few days? 

[Beth_G]

Hi paulhalford,

Thanks for your post, welcome back to the Community Forums!

Sorry to hear you're having trouble sending outgoing emails at the moment. It is possible that you may need to generate an app password for your email account to re-authenticate yourself. More information on how to do this can be found here. 

We can double-check if this is required if you are successfully able to send outgoing emails through our webmail. Can you please confirm if that's the case? 

If you haven't already tried signing in from our webmail, please do so and let us know if the issue persists from there. 😊

[paulhalford]

Thanks Beth, I had been able to send messages through the webmail version.

Fortunately the problem seemed to correct itself after 24 hours, and at present email is now sending again. I'm not sure if it took a while to sort itself out after changing the password? At least is fixed for now, thank you.

[Nathan_B]

Ahh lovely, thanks for the update 😊

Glad to see this is now working for you. It may have just needed a bit of time to catch up with the password change.

Let us know if you need anything further, we're always happy to help.

Regards

Nathan