Cannot send emails from Portugal

Ashleigh,many thanks for your swift and helpful response .Apologies for the delay in replying- the email telling me of your reply went to my Junk- and I am in the midst of an IT nightmare in Portugal relating to email, water and telephone. It applies to all my virgin and Ntl emails and to my wife's Ntl one. The email just does not go and is put in my Outbox.

i complained to the internet provider here- Lazerspeed who are a largish and growing company providing internet to a  lot of the Algarve. They have just suggested to me that Virgin is blocking Lazerspeed's "public IP address" or, possibly ,blocking  that address that applies to me!

I cannot understand why Virgin would do anything like that . We come here regularly and were here for 10 days at the end of Feb and start of March and had no problems with our email at all. However, as your colleagues know, starting late April  I  had a real problem with Virgin who effectively, seemed to blacklist me but say that they had not and it took a lot of help from your colleagues to get this sorted out. As a result I do not know who has done what to cause this problem but it is very real and we are desperate to get our emails working properly here again- as they used to.

Very many thanks and look forward to hearing from you.

David

Many thanks.  

Ashleigh,

Upon reflection was not certain how much you knew of issue starting in late April but apparently cured about the start of June- before we flew out here on 5th June.. It related only to [MOD EDIT: PERSONAL INFORMATION REMOVED]@ntlworld.com, I have other ntl or virgin addresses- killorn,craibh,deskofdchr and liz.ross. They were not affected by that issue but all addresses are affected by the current refusal to allow me to send emails from Portugal. However I can receive emails for any of these addresses while in Portugal. Previously I could send and receive for any of these addresses while in Portugal.

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

many thanks.

David

Whilst on the Lazerspeed connection - go to https://whatismyipaddress.com there you will fine the IPv4 address that you are using.

Once you have this - enter this into the IP llokup tool at spamhaus.org

Tim

Hi Hinshaw,

Thanks for coming back to us about your email issues, I am sorry you're still struggling to figure this out. 
It does seem like a complex problem so we don't blame you for reaching out for help!

I can see Ravenstar has already mentioned checking whether your IP is blacklisted. You can check this here 👉 Blacklist Check - It also states how you find out your IP on that page as well.

If you find that your IP had been blacklisted, then you will need to resolve any security issues on your devices. You will also need to perform virus and security scans using your choice of security software, and once you're no longer triggering the spam systems the IP address will be removed from the blacklist.
If you find that your IP is not blacklisted then there are still steps we can take to help in this instance.

Please let us know what you find out.

Thanks,

Meg

Please follow my advice and let me know what you find.

Hi Hinshaw 👋 Thanks for getting back to us. 

Sorry to hear the issue returned - just so we are super clear about what's happening, did the issue return whilst you were using the non-VM connection in Portugal? (Lazerspeed)

If you keep us updated after following the advice of my colleague Meg above, and also Ravenstar68's troubleshooting. 

Thank you! 🌞