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Ive125's avatar
Ive125
Joining in
6 months ago
Solved

NTL EMAIL WILL NOT SEND

I have had this email for 20 years I use a iPad and it’s been fine working for years until a few weeks ago …I can receive emails but can’t send I have tried ringing virgin and been on the phone hours to them passed from one department to another then they have said it’s a issue with my iPad and to go to tech support…3rd party company that wants to charge me 

I know it’s a issue with virgin not at my end I have tried changing server ports still the same when I test on outlook I get all blue ticks as if everything is ok but still can’t send 

  • coenoby's avatar
    coenoby
    6 months ago
    Ive125 wrote:

    I can receive emails but can’t send

    Based on previous experience the most likely cause is that the IP address of your VM home network is now on a "block list" and so VM are blocking from sending emails via email apps and clients. (That's assuming you are using a mail app on your iPad rather than the VM webmail service.)

    The first thing to check is whether you can still send emails using the VM webmail service on the VM website. You can check that here https://mail2.virginmedia.com/ You should still be able to send emails from there even if your IP address is blocked. So that's a work around for the time being.

    If you have access to a mobile data network on your iPad then try sending an email using your mobile data connection rather than your VM wifi. Your mobile data will use a different IP address to your VM broadband so if you can send when using mobile data that shows the problem is with your VM IP address,

    If you don't have access a mobile data connection on your iPad, do you have access to a Windows 10 or 11 device? If you do, then here is a simple way to check if your emails are being blocked by VM  so post back to confirm if you use Win 10 /11.

    However if neither of those options are open to you, you can still check whether your IP address is on a Spamhaus blocklist

    Your IP address will definitely be on the Policy Blocklist (PBL) but that is NOT a problem.

    However, post back if Spamhaus reports that your IP address is listed on any other blocklists, such as Spamhaus' Exploits Block List (XBL) for example.

    Post back with how that all goes for you.

    Coenoby

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  • coenoby's avatar
    coenoby
    Very Insightful Person
    6 months ago
    Ive125 wrote:

    I can receive emails but can’t send

    Based on previous experience the most likely cause is that the IP address of your VM home network is now on a "block list" and so VM are blocking from sending emails via email apps and clients. (That's assuming you are using a mail app on your iPad rather than the VM webmail service.)

    The first thing to check is whether you can still send emails using the VM webmail service on the VM website. You can check that here https://mail2.virginmedia.com/ You should still be able to send emails from there even if your IP address is blocked. So that's a work around for the time being.

    If you have access to a mobile data network on your iPad then try sending an email using your mobile data connection rather than your VM wifi. Your mobile data will use a different IP address to your VM broadband so if you can send when using mobile data that shows the problem is with your VM IP address,

    If you don't have access a mobile data connection on your iPad, do you have access to a Windows 10 or 11 device? If you do, then here is a simple way to check if your emails are being blocked by VM  so post back to confirm if you use Win 10 /11.

    However if neither of those options are open to you, you can still check whether your IP address is on a Spamhaus blocklist

    Your IP address will definitely be on the Policy Blocklist (PBL) but that is NOT a problem.

    However, post back if Spamhaus reports that your IP address is listed on any other blocklists, such as Spamhaus' Exploits Block List (XBL) for example.

    Post back with how that all goes for you.

    Coenoby

    • Ive125's avatar
      Ive125
      Joining in
      6 months ago

      Hi I have checked that and shows IP has no issues but I think it has because all was ok then few weeks ago just stopped sending …I have checked on web base email all ok ,,,,also when I link iPad to my phone data I can send emails …I really do appreciate your time 

      • coenoby's avatar
        coenoby
        Very Insightful Person
        6 months ago

        Ive125

        No problem, glad I could help.

        Do you have access to a Windows 10 or 11 device?

        If you do then there is a fairly straightforward way to check why, or if, VM are blocking your emails.

        Coenoby

    • Ive125's avatar
      Ive125
      Joining in
      6 months ago

      I have just checked and it seems to be working now ….not sure what’s been done …but thanks for all your help 

      • Ayisha_B's avatar
        Ayisha_B
        Icon for Forum Team rankForum Team
        6 months ago

        Thanks for the update Ive125 

        We're so glad the issue has been resolved.

        If you need anything else, let us know.

  • ivan125's avatar
    ivan125
    Settling in
    2 months ago

    Hi again since 25th no emails can't send or receive web page email is working just on my iPad can't send or receive emails I haven't changed anything been on to VM on the phone for over 1.30 going round in circles 

    Can any one help 

    • coenoby's avatar
      coenoby
      Very Insightful Person
      2 months ago

      ivan125 

      You say "Hi again" but I see that you only joined the forum on 1st March so I'm not sure if you are Ive125 who posted with the original issue or not. 

      If you are not Ive125 then I would suggest that you follow the steps in my post to Ive125 in this thread to check whether your VM IP address is being flagged as a suspicious address by Spamhaus organisation.

      "been on to VM on the phone for over 1.30 going round in circles" 

      Ok, but  have you tried using VM's Netreport tool to raise this directly with the relevant VM technical staff as per my post to Ive125 on the 9th November? With all due respect to the support staff on the phone line they are unlikely to be able to offer you any real help because they are only able to offer advice and support regarding VM's own webmail service, not on issues with sending via an email app.

      Coenoby

       

      • Ive125's avatar
        Ive125
        Joining in
        2 months ago

        Yes iam the same person couldn't remember log in details so registered again 

        I have tried connecting to my phone network but still can't send or receive 

        They asked me to change my log the password on my account ? To a new one which they said changes my email password 

        Iam using mail account on ipad with imap.virginmedia.com

        Smtp.ntlworld.com and a password which they told me to change to new password 

        Iam getting very annoyed with virgin media as all they kept saying was they don't support 3rd party app 

        But I tried to explain that all was working OK till 25th and I haven't changed anything this end and last time it was there end 

        Iam at a loss of what to do 

  • Ive125's avatar
    Ive125
    Joining in
    2 months ago

    Again can’t send emails only receive them this is getting beyond a joke now ….I have reset password still no joy will receive but can’t send 

  • Ive125's avatar
    Ive125
    Joining in
    2 months ago

    I have connected my iPad to my ee phone network and still can’t send emails I haven’t changed anything since the last time this happened…I really am getting frustrated with this issue seems I get it sorted then few weeks later same again it took hours on the phone several times last time to get it sorted …I just haven’t got the time to ring again ….this shouldn’t be happening….

  • Ive125's avatar
    Ive125
    Joining in
    2 months ago

    Been on the phone over 2 hrs still no joy ….reset app password all ticks blue on outlook mails in but can’t send 😡😡😡😡😡🤬

    • Carley_S's avatar
      Carley_S
      Icon for Forum Team rankForum Team
      31 days ago

      Sorry to hear this is still ongoing for you Ive125 

      Have you attempted to report this again here

      If you've a residential email and are using it for any business purposes, then it may be identifying your email as spam as our email service is not suitable for any business or email sending in mass.