Intermittent failure when sending emails

I initially tried to reply to Gareth via private email but was blocked by the issue I was trying to resolve. I will do as you suggest with regard to passwords

Thanks for your private email. I will do as you suggest. When I log onto my webmail, I see nothing untoward. Where do I find any rules?

Coenoby

I have just sent this message below to Gareth from the Forum Team.

I am having multiple interlocking problems here, perhaps largely of my own making. Foolishly I posted a reply to your last message requesting some security information, on the VM support community website. I was unable to reply using Outlook and did not realise that the secure channel I am now using was available.Coenoby advised me to change all passwords but, in order to do this, I needed to gain full access to myvirginmedia account but I am blocked in passing any security check, probably by the hacker.
My attempts to respond to the email asking me for confirmation of my identity fail to work. I did find myself in the path where I was asked for an answer to my security question but this was not accepted as correct. (It is not something I would have forgotten!) I could not answer a question about my last virgin media bill because I cannot access my account and I do not hold any paper records.
It looks like a need a Virgin technician to call me to sort out these issues.
I am presently running a full system scan with Bitdefender to see it this identifies the malware and I will attempt to communicate with friends to ask them to use my gmail account until further notice. I do not know whether you can do anything useful where you sit but hope that you can give my problem some attention soon.
I will also to contact virgin support by phone.

Coenoby tells me it was a mistake to provide the information you requested because it will help scammers. What is your view on this? Are you a scammer