Website Email, Connection timed out please try reloading the page.

[lenrmr1]

I am unable to get to my emails using the Virgin Media website, it keeps timing out. I have tried using Google Chrome and Microsoft Edge, both time out. I can access them usingh a 3rd party email app. I need to access them via the website to check if anything has been put into the Spam folder that shouldn't as these are not downloaded to the 3rd party app.

Any help appreciated.

[用心棒]

Whilst waiting for a resolution consider setting up access to your email account using IMAP; a majority of email clients default to using IMAP — this will give you access to the Spam folder.

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[David_Bn]

Thanks for reaching out to us @lenrmr1 and a very warm welcome to you!

Can you please confirm if you've been able to try clearing cache on the browsers and device you're using?

Has an alternative device been tested to see if the same result is generated?

Thanks

David_Bn 

[lenrmr1]

I have cleared the cache for both browsers and am still getting the problem. I have AVG and Malwarebytes installed. I have disabled both of these and the problem is still there. I don't have another Windows device to try on. However I do have an Android tablet and it works perfectly on there (This also has AVG and Malwarebytes which are running and don't need to be turned off)

[Carley_S]

Are you able to clear the cache and cookies from the device to see if this helps resolve the issue if deleting the cookies from just the browsers hasn't resolved the timeout?

[lenrmr1]

Cleared both Cache & cookies, still get timeout message.

[Ashleigh_C]

Thank you @lenrmr1 

Can I ask if you have been able to try 用心棒's advise and set up the IMAP to gain access to the SPAM folders? 

Can you also, for the website, walk us through step by step how you are trying to log in for the email?

[lenrmr1]

I log into my virgin email account (successfully) https://www.virginmedia.com/myvmo2/home

I scroll down to Quick Links and click Virgin Media Mail

I get the message Connection timed out, Please try reloading the page with a reload link

Clicking Reload gives the same result.

[Lee_R]

Hi lenrmr1 thanks for getting back to us.

Sorry to hear your access to your emails is still an issue on our website. I appreciate you've attempted multiple browsers and deleting your browsing history/cache. Are you still having the same issue on different devices?

Regards

Lee_R