Hi, I set up an email for my wife years ago under my main account. Unfortunately we cannot remember her email password. She does receive and send emails on one of her devices, but we are updating to a new device and have no way of being able to to set the password.
The email does show up in myVirgin email account along with my primary email and one other email that we use.
However, if I set a new 'App' password it only effects my primary account not the other accounts.
It looks like each email needs it's own account in MyVM to do this. When you try and set up a new account in myVM it asks for an account number from the welcome pack... there is no welcome pack or account number associated with the orphan emails. And I certainly don't want to reset passwords on my main account.
This is a real pain to manage on legacy emails that were added to a main virgin account. The older interface let you manage all of the emails associated with the original account.
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