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PamG1's avatar
PamG1
Joining in
2 years ago
Solved

How do I change/get my virginmedia email password

I couldn't log in.  Had to reset Myvirginmedia password.  Now I can only get email by logging on to Myvirginmedia and cant add the account to my gmail account without the virginmedia.com email password.  I tried my password and it didnt work. When I tried to change my password I ended up changing the Myvirginmedia password (again!). There doesnt seem to be any way to get into the virginmedia.com email password to view or change it.

  • You need to generaete an App Password, see following:


    Setting your app password to use an Email app.

    If you want to access your Virgin Media emails from an app, you’ll need to create a separate app password through Account settings on My Virgin Media.

    To get the password, follow these steps:

    Sign in to My Virgin Media
    a. Go to Account settings, then Account details
    b. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail
    c. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions.

    A new secure password will be generated for you. Your app password can be used for all apps accessing your Virgin Media mail address. If you create a new app password, you’ll need to update all your existing apps with the new password.

    We need to give you a separate app password to help make things more secure as IMAP and POP don’t support extra protection steps, like Multi Factor Authentication.

    Remember that this password is separate from your sign in details for My Virgin Media (or any Virgin Media apps). So, if you need to check your Virgin Media Mail emails through My Virgin Media or at mail.virginmedia.com, you'll still use your My Virgin Media password.

    [source: How to manage my email account | Virgin Media Help]

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  • 用心棒's avatar
    用心棒
    Very Insightful Person

    You need to generaete an App Password, see following:


    Setting your app password to use an Email app.

    If you want to access your Virgin Media emails from an app, you’ll need to create a separate app password through Account settings on My Virgin Media.

    To get the password, follow these steps:

    Sign in to My Virgin Media
    a. Go to Account settings, then Account details
    b. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail
    c. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions.

    A new secure password will be generated for you. Your app password can be used for all apps accessing your Virgin Media mail address. If you create a new app password, you’ll need to update all your existing apps with the new password.

    We need to give you a separate app password to help make things more secure as IMAP and POP don’t support extra protection steps, like Multi Factor Authentication.

    Remember that this password is separate from your sign in details for My Virgin Media (or any Virgin Media apps). So, if you need to check your Virgin Media Mail emails through My Virgin Media or at mail.virginmedia.com, you'll still use your My Virgin Media password.

    [source: How to manage my email account | Virgin Media Help]

    -- 
    I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
    Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say thanks

    • PamG1's avatar
      PamG1
      Joining in

      Thanks.  I've done that and it worked.  I'd already got the app password but didn't realise that was what my phone settings needed and when it asked for password I just kept putting my regular virginmedia password.  When I put in the app password it worked 

      • Matthew_ML's avatar
        Matthew_ML
        Forum Team

        Thank you for reaching out and letting us know this.

        Please do reach out if you need anything going forward. Cheers 

    • SimpleAshtead's avatar
      SimpleAshtead
      Joining in

      How can you obtain an app password for a secondary virgin account as the only option is to "delete account". - the app password seems only to apply to the main account. 

      • Graham_A's avatar
        Graham_A
        Very Insightful Person

        SimpleAshtead You generate the app password from the My Virgin Media account for the secondary account concerned.  Each email address has its own My VM account.  Your post implies that you are signed into the primary MyVM account rather than the secondary one.

  • Thank you Graham - you are indeed a VIP - it all worked. I am very grateful to you.  Thank you.