on 09-10-2024 15:01
First let me say I am 74, have Alzheimer's disease and really don't understand all this nonsense any more.
Virgin have now turned me into an even grumpier old man with an email today to my virgin.net address stating "As you no longer have Virgin Media services, your Virgin Media email address will become inactive. We’ll close your Virgin Media email account in 30 days". Firstly, I pay a fortune for Virgin Media services every month, TV and broadband. If as is stated I no longer have the services, it is strange that they are still being supplied and that I am still being billed for them. Yes, I have a blueyonder address, the only people who use it are Virgin when they send the bill, I certainly don't. The account auto-forwards to the virgin.net address. Somehow I have to find the time to identify all the companies and people who think my address is @virgin.net and, in the case of the companies try to change it using their impenetrable websites. This is doomed to failure. Crikey, I have been advertising Virgin for free for the last 30+ years, is this how they repay my loyalty?
So like others have asked, is there some friendly person who can pm me with straightforward non-technical advice? Can you maybe change the @blueyonder address associated with my account to @virgin.net?
Thank you.
Puffin
[MOD EDIT: Subject title changed for clarity]
Answered! Go to Answer
4 weeks ago
Hi @puffin,
We're glad this has been sorted out for you.
If you have any further issues or queries, please don't hesitate to contact us.
Regards,
Daniel
on 09-10-2024 15:18
If you are a VM broadband customer, it may be possible for VM to assist. Wait for a reply from the VM forum team here, usually within a few days.
on 09-10-2024 16:34
Hi @puffin, thank you for your post.
We're really sorry to hear about what you're going through and that you feel this way.
In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.
Regards,
Daniel
4 weeks ago
Hi @puffin,
We're glad this has been sorted out for you.
If you have any further issues or queries, please don't hesitate to contact us.
Regards,
Daniel
4 weeks ago
Many thanks for all your help Daniel, we got there in the end.
All the changes Virgin has gone through in the last decades make it really difficult to keep up, especially for someone like me who can't remember what he did 5 minutes ago. Luckily I find the distant past rather easier to access but it is still rather fuzzy in places, especially when it comes to dates.
Puffin