Virgin community emails going straight to spam folder

[roy247]

Started about a week ago any replies I get from the Virgin community go straight to my spam folder so I obviously don't know about any replies. Can one of the forum team push this in the right direction please.

[ravenstar68]

@roy247 Sometimes it's about talking to the right people.  It helps if you have the right info.

[roy247]

Hi Kei-M,

Another 6 week's has gone by and the problem is still the same, what did Khoros say ?

[coenoby]

@roy247 

Just to say, that this issue has now been raised directly with the Forum Moderators again today.

Coenoby

[boothy99]

Thanks for the heads-up on this post, Roy ... I just discovered my VM community reply alerts dumped in my spam folder too.

[roy247]

Keep checking your spam folder is all I can say as not much appears to be happening from Virgin's end.

[pineman]

I have the same issue with iCloud email. Have tried using different email clients but it's still the same.

[Kei_M]

No further forward I'm afraid but still working on it, they'd like us to setup a subdomain first before reconfiguring the settings. They don't fully support sender addresses that share a domain with our top-level domain or community domain for that matter.

Thanks,

[roy247]

So Kei_M another 8 weeks has gone by with no update, what do you do all day, are you a tea drinker or coffee drinker at the brew and chat area where nothing happens.