Vailid Domain Email Bounced

[CosyMartin]

Sent an email to a vaild domain yet VM say not, can this be fixed please.

Error message:

"Your message did not reach some or all of the intended recipients.

      Subject:     Testing, Very

      Sent:  25/09/2024 11:16

The following recipient(s) cannot be reached:

      '***********@cosyhall.org.uk' on 25/09/2024 11:16

            Server error: ’550 5.1.2 Recipient Domain Invalid (VM521)’

[coenoby]

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@CosyMartin wrote:

Sent an email to a vaild domain yet VM say not, can this be fixed please.

      '***********@cosyhall.org.uk' on 25/09/2024 11:16

            Server error: ’550 5.1.2 Recipient Domain Invalid (VM521)’

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Well, it's not a VM issue.

All I can say is that I have run their "info@.." contact address (that appears on the website) through 4 different email verifiers and none of them report that it is a live, active  email address.

Here's an example of the error message from one of them:

and here's another:

That second message suggests the problem may be down to the fact the recipient is having an issue with their mail server.

Even if the domain itself is valid, if their mail server takes a really long time to respond that might make it appear that the  domain does not exist.

I'd suggest you need to contact the organisation and advise them that you have had problems sending them emails and it could be down to slow responses from their server.

On the other hand, it may just be worth waiting a while to see if the server starts behaving itself.

Coenoby

[CosyMartin]

Your response that the email info@cosyhall.org.uk is invalid is because that mailbox doesn't exist. Try the website www.cosyhall.org.uk which is very much alive. As for contacting the admin, that's me 🙂

[newapollo]

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@CosyMartin wrote:

Your response that the email info@cosyhall.org.uk is invalid is because that mailbox doesn't exist. Try the website www.cosyhall.org.uk which is very much alive. As for contacting the admin, that's me 🙂

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I went to the cosyhall.org.uk website contacts section and clicked on the Manager (Simon Broad) name  which opened outlook to send an email to manager@cosyhall.org.uk  

I then checked this using https://cleantalk.org/email-checker/manager@cosyhall.org.uk  which advises 

manager@cosyhall.org.uk is fake. MX_ERROR — Cannot obtain information about e-mail or domain

https://verifalia.com/validate-email  classes the email address as Risky, and gave a Status Code of MailboxValidationTimeout 

I don't know if there's a problem with the domain servers affecting the email addresses.

Checking https://whois.domaintools.com/cosyhall.org.uk shows the domain Registrar is
        Vision Internet Limited [Tag = VISIONINTERNET]
        URL: https://www.visn.co.uk

And the name servers are Name servers:
        ns0.visn.co.uk            51.75.170.177
        ns1.visn.co.uk            82.68.228.153

There's a 100 % failure ping testing  51.75.170.177:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), 

And Ping statistics for 82.68.228.153:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 22ms, Maximum = 34ms, Average = 26ms

[CosyMartin]

Apparently VM and OVH are not speaking to each other which is causing issues with the domain servers. Do wish that VM would stop throwing it's teddy out of the cot and blocking whole blocks of IP adresses when there are problems. A bit of communication needed here me thinks 😞

[coenoby]

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@CosyMartin wrote:
Your response that the email info@cosyhall.org.uk is invalid is because that mailbox doesn't exist. Try the website www.cosyhall.org.uk which is very much alive.

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All I can say is that I got the info@cosyhall.org.uk address off the website so I think it was reasonable for me to assume the address had been set up - why publish a non existent email address as a contact on the website.

What is really strange though is that before reading your post with that information this morning I  had run the info address through a more thorough email address verifier and come up with this result:

So ......... Earlier this morning (about 8.50) I sent two test emails to that address. One from my ntlworld.com address and one from my own Gmail address. At the time of posting (10.00) I have not received any error messages back from either VM or Gmail.  

If you do receive those emails you might like to reply to them to confirm receipt.

Coenoby

[jpeg1]

I also sent an email to the info@ address, from a private domain and not over a VM connection. No return received. 

N.B. Please don't post that email address on here .

[CosyMartin · Accepted solution]

Email address that cannot be named is a forwarding address which resolves to a catch all mailbox which mabe why there are strange results. This issue is in any case now closed as the excellent support team at Vision Internet (the hosting) have taken proactive action to resolve the original DNS issues which were not of their making.