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VM asking for items returned as I have closed my account

HEV2
Joining in

2 weeks ago

Item Type Item Description Serial Number

Broadband RouterArris Hub 31835D1F58C53
Powerline AdaptorVirgin Ethernet BoosterVAAT8V25Q369
Powerline AdaptorVirgin WiFi BoosterVAAU8V25Q369

These items are to be returned.  However I do not know what the Powerline Adaptors are? Anyone have a photo? 

 

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2 REPLIES 2

Adduxi
Very Insightful Person
Very Insightful Person

2 weeks ago - last edited 2 weeks ago

These are the two white boxes, one big and one small, and are no longer used by VM.  They were replaced by the Pods quite some time ago.  They also seem have a penchant to overheat and go bang!..

See the following, some have photos.

Booster Plug blown in socket - Virgin Media Community - 5393420

https://community.virginmedia.com/t5/Networking-and-WiFi/Booster-Plug-blown-in-socket/td-p/5393420

 

 

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HEV2
Joining in

a week ago

Luckily we found the 2 adaptors which are similar to the photo provided below but I think they had been updated; they had proved to be useless to us in any case.  They have now been returned to Virgin (who didn't supply both serial numbers either).  

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