Booster Plug blown in socket

[Tim_allen]

My booster plug (see image) has just blown in its electrical socket. It sparked and smoked.

Its an official Virgin supplied product and I believe its charged for, or has been paid for via my account.

Any idea how I can get these replaced please?

[Adduxi]

These are no longer supplied. VM now use Pods for WiFi. Use the VM Connect app to scan your house and order. They are free to Volt and top tier users, otherwise £8pm. 

[Client62]

That is the second one to fail with a thermal event today.

[David_Bn]

Thanks for your post on our Community Forums @Tim_allen, and welcome back!

I'm sorry to hear of that Booster that's blown in the socket - we certainly hope that this hasn't caused any issue in the home, or injured anybody.

Check out the envelope in the top right hand corner and I'll take some details from you.

Kindest regards,

David_Bn

[Tim_allen]

I am giving this original post a boost because quite a few weeks on, I’m still left without any booster plug option. Despite making a Volt connection as advised via PM.

Im confident that I paid for the original virgin issued plugs (that blew up in my socket) via my contract, so I’m confused why I cannot get a replacement quite a few weeks on.

Can VM advise please?

[jbrennand]

A VM person will respond here soon

[Cardiffman282]

These are a proven fire hazard but VM have not bothered to withdraw them. Do consider alerting Trading Standards. 

[Arissa_H]

Hi Tim_allen 👋🏼.

Thank you for coming and coming back to us.

We can have a look into this for you but we will be private messaging you. 

Please watch out for the envelope ✉.

Thank you.

[PAT353]

Hi

This just happened to my booster plug supplied by virgin. I bought this product in 2020. Do I have any recourse?

[Cardiffman282]

Do please let Trading Standards know https://www.citizensadvice.org.uk/consumer/get-more-help/report-to-trading-standards/