Forum Discussion

felix53's avatar
felix53
Dialled in
2 months ago

Box cover blown away in storm

The cover to my outside box has blown away in the storm and there is no sign of it. There isn't an option for this problem on the phone. Can someone help please?

  • Kully28's avatar
    Kully28
    2 months ago

    I called today and picked a random option and when I got through to an advisor explained the situation. They booked an engineer visit though did try to charge me £25 for it. I refused to pay the charge and said I would leave the wires etc exposed. They waived the fee though not had a confirmation email or text yet!!

  • Tudor's avatar
    Tudor
    Very Insightful Person
    2 months ago

    Report it as a fault. 

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

  • felix53's avatar
    felix53
    Dialled in
    2 months ago

    Thanks - I did try using 150 on the landline but none of the options were relevant and it didn't give me any opportunity to talk to a person. I've also tried the WhatsApp message route but no reply.  This was my last resort.

    • Kully28's avatar
      Kully28
      On our wavelength
      2 months ago

      I called today and picked a random option and when I got through to an advisor explained the situation. They booked an engineer visit though did try to charge me £25 for it. I refused to pay the charge and said I would leave the wires etc exposed. They waived the fee though not had a confirmation email or text yet!!

      • felix53's avatar
        felix53
        Dialled in
        2 months ago

        Can you remember how to managed to talk to someone? I haven't got that far.