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Unable to access email account again

footes04
Tuning in

2 weeks ago

I am not able to access my virginmedia email account. I keep getting:-

 

footes04_0-1732200125644.png

please can someone advise.

 

footes

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3 REPLIES 3

Graham_A
Very Insightful Person
Very Insightful Person

2 weeks ago

@footes04 There isn't much to add to the instructions given in the message you have posted a screenshot of.  If you follow those instructions you should be able to unlock the email account.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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coenoby
Very Insightful Person
Very Insightful Person

2 weeks ago - last edited 2 weeks ago

@footes04 wrote:

please can someone advise.

Unlock email account.png

Have you tried following the instructions given in the error message (as per the screenshot you posted) ?
That usually unlocks the account so that's the first thing to try.

Coenoby

Edited to add - sorry @Graham_A you beat me to it. 👍

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.

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Sabrina_B
Forum Team
Forum Team

2 weeks ago

Hi @footes04 👋.

Thanks for reaching out to us, with any locked email accounts we would advise customers in performing the above action in order to unlock it, should you try more than 2 times this may lock your account fully where it will require our assistance to unlock it. 

Should this be the case we can assist you, we would need to bring you in for a private message to discuss this and resolve. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

 

Thanks.

 

Sabrina

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