Unable to access My Virgin Media and email

[Smurf56]

Can someone please help, I've been unable to access my Blueyonder email account and my account details through my virgin media, getting really frustrated with this now, any advice appreciated.

[Smurf56]

Sorted it myself, Virgin media used to have good customer service but not any more it seems, moved to a more reliable email provider.

[John_GS]

Hi @Smurf56 

Thanks for posting and welcome to the community. Apologies for any email issues but glad to hear all sorted. Have you followed the new email policy outlined here - https://www.virginmedia.com/dpb/help/change-my-virgin-media-email-address 

Keep us posted if you need further help.