Spam warning on every message

[Chris-H]

Starting today 28th March 2024 every time I try to send a message from my virgin mail box I get this error, regardless of the content of the message

Sending of the message failed.
An error occurred while sending mail. The mail server responded: SPAM Content Found (VM603) pu1Dr6OUzeVogpu1Dr52w8. Please check the message and try again.

[用心棒]

To troubleshoot look for common elements in the message being sent, for example signature, links, etc.

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[Ayisha_B]

Hi @Chris-H 👋

Welcome back to our Community Forums and thanks for your post. 

I am sorry to hear you are getting an error when sending emails.

Are you using WebMail or third party email client?

[Chris-H]

I was (am) using thunderbird and the following day it was working again. In the meantime I did use webmail which worked without a problem

[handsomeinked]

Just to clarify, you're only receiving the message whilst using thunderbird? Are you on Windows, Linux or Mac?

[Vikki_M]

Hi Chris-H

Thank you for your response.

Just to clarify please, is this issue now resolved?

Please pop back to us when you can.

[Chris-H]

Yes, the issue sorted itself out.

[Paul_DN]

Hi Chris,

Thank you for reaching back out to us and for the update, glad to hear your issues with being unable to send emails has sorted itself out, if you do have any further issues or need any further help, please do not hesitate to reach back out.

Regards

Paul.